How to spot a scam

Sebairo never asks for your password, a one-time code or a card number — not in a chat, an email or a phone call. No genuine feature needs them, so anyone asking is pretending to be us, however convincing they look.

Warning signs

• Urgency. Scams need you to act before you think, so they invent a deadline: your account will be suspended, a payment failed, the item is about to go to someone else. Close the message, open Sebairo yourself and check — real problems wait.
• Sign-in links. If a message says you must sign in again to fix something, that page is the scam. Open the app from your own phone instead.
• Leaving checkout. A seller asking for a bank transfer, a wallet transfer between users, or payment on another app is removing the only record of your payment. Wallet transfers are instant and cannot be reversed.
• Payment screenshots. A buyer who sends a screenshot of a payment, or pays and then asks you to refund a difference elsewhere, is running an old trick. Check the order's status and your wallet history — a screenshot is just a picture.
• Impersonated businesses. Any user can create a public page, a storefront or a job post, so a page proves nothing about the company behind it. Check contact details independently before sending money or documents. And never pay to apply for a job — Sebairo never asks for money for a job.

If something already went wrong

Block the person, report the content, and change your password if you typed it anywhere you should not have. Then write to support@sebairo.com with what happened — and if money left your card, contact your bank as well.