How to spot a scam

Sebairo never asks for your password, a one-time code or a card number, whether in a chat, an email or a phone call. Anyone who asks for them is pretending to be Sebairo, however convincing they look.

Warning signs

• Urgency. Scams need you to act before you think, so they invent a deadline: your account will be suspended, a payment failed, or the item is about to go to someone else. Close the message, open Sebairo yourself and check. Real problems can wait.
• Sign-in links. If a message says you must sign in again to fix something, the page it links to is a scam. Open the app from your own phone instead.
• "Sebairo is holding your money." Sebairo takes no payment for a Marketplace sale, holds no money between buyer and seller, and charges no fee to release an item or a payment. Sebairo has no wallet transfers between people either. Anyone who says otherwise, whether a seller, a buyer or someone posing as Sebairo support, is a scammer.
• Payment screenshots. A buyer who sends a picture of a payment, or pays and then asks you to send back the difference elsewhere, is using an old trick. A screenshot is only a picture. Check your own bank or payment app before you hand anything over.
• Impersonated businesses. Any user can create a public page, a storefront or a job post, so a page alone does not prove who is behind it. Check contact details independently before sending money or documents. Never pay to apply for a job. Sebairo never asks for money for a job.

If something has already gone wrong

Block the person, report the content, and change your password if you typed it anywhere you should not have. Then write to support@sebairo.com with what happened. If money left your bank account or card, contact your bank as well.