Buying & your orders

Buying safely from someone you do not know

Updated: 2026-08-27

Pay through the app's card checkout, keep the conversation in Sebairo's chat, and report a problem from the order if a purchase goes wrong. Those three habits are most of what buying safely takes.

Judge the seller before you pay

Only people who actually bought a product can review it, so ratings are worth reading. Read the written reviews, not just the average, and look at how the seller answers the bad ones. A storefront with no rating is not a bad one — it is a new one, so treat it as unknown.

Agree the details in chat

Sebairo carries no delivery address or tracking, so agree in chat what exactly is included, how and when it will reach you, and what happens if it does not. Keep the conversation in Sebairo — it is your record if you later report a problem.

Warning signs

A seller who asks you to pay outside the app — by bank transfer, wallet transfer or any route other than the card checkout. Only checkout payments can be refunded through a problem report.
Anyone asking for your password, a one-time code or a card number in a chat, email or call. Sebairo never asks for these.
Pressure to decide immediately or to move the conversation to another app.

If something goes wrong

Report the problem on the order — the seller responds first, and you can escalate to Sebairo immediately if they decline, or 48 hours after reporting otherwise. You can also report a listing or a storefront: a problem report gets your money back; a content report tells Sebairo a seller should not be trading.

For high-value items, prefer meeting in person in a public place and checking the item before you pay.

Keep reading

Reviews and ratings on the Marketplace

Buying & your orders · Only people who bought a product can review it. A review is attached to a real order — one review per product per order — so every rating on the Marketplace comes from an actual purchase.

Report a problem with an order and get a refund

Buying & your orders · If a Marketplace order never arrived, is not as described, arrived damaged, or you changed your mind, report the problem from the order. Refunds are real card refunds — the money goes back to the card you paid with, and a partial refund is possible.

How to spot a scam

Signing in & account security · Sebairo never asks for your password, a one-time code or a card number — not in a chat, an email or a phone call. No genuine feature needs them, so anyone asking is pretending to be us, however convincing they look.

How do I pay for a Marketplace order?

Buying & your orders · You pay for Marketplace orders by card at checkout, and payment is processed securely by Stripe. Marketplace purchases are not paid from your SBX wallet.

How do I report something?

Safety & reporting · You can report content that breaks the rules from its own menu, almost anywhere you see it in Sebairo.