If a Marketplace purchase goes wrong

Marketplace payments are made directly between you and the seller, so Sebairo does not receive the money and cannot refund it. To get a refund, contact the seller first, then use your payment method's own protection.

1. Message the seller

Most problems are a delay or a misunderstanding that can be put right. Say what is wrong and what you want: a refund, a replacement, or the item you paid for. Keep the conversation in the Sebairo chat so there is a written record.

2. Use your payment method

If the seller does not resolve it, use the recourse your payment method offers, such as a card chargeback or the payment provider's dispute process. Cash and bank transfers to someone you do not know usually offer none, so choose how you pay before you pay.

3. Report the seller

Report the listing, the seller or the conversation from the app. Reports go to Sebairo's moderation team, which removes sellers who defraud people. A report is a moderation action and does not return your money.

4. Report fraud

If you were defrauded, report it to the police or your country's fraud-reporting body. Sebairo responds to lawful requests for the information it holds. See Law Enforcement in the Legal Centre.

Nobody at Sebairo can release, hold or refund a Marketplace payment. Anyone who contacts you claiming they can, especially if they ask for a fee first, is a scammer. Report them.