Terms of Service

1. The agreement you are making

Sebairo is a “Digital Life OS” — one application that carries messaging, voice and video calls, a social feed, live video, a Marketplace where people sell to each other, hiring and job tools, workspaces that run companies, and the SBX Wallet. It is operated from the United Kingdom and is independent and founder-owned.

Creating an account, or using Sebairo at all, means you accept these Terms. If you do not accept them, do not use the service — there is no version of this in which you use Sebairo without them applying.

Three other documents form part of this agreement and bind in the same way: the Acceptable Use Policy, the Commerce Terms and the Privacy Policy. Where one of them says something more specific than this document does, the specific one governs for its own subject.

2. Who may use Sebairo

You must be at least 18

Sebairo is for adults. You must be 18 or older to open or use an account, wherever you live — and where the law of your country sets a higher age, that higher age applies to you instead.

Accurate information

Register with a phone number or email address you actually control. Do not impersonate another person, business or institution — not in your profile, not on a business page, not in a Marketplace listing.

Not if you have been removed

If your account was suspended or terminated for a breach of these Terms, you may not open a replacement to get around it. A replacement account created for that purpose is itself a breach.

Sanctions and export rules

You may not use Sebairo if you are subject to sanctions that prohibit it, or in any way that breaks export-control law applying to you.

3. Your account

You are responsible for what happens under your account. Keep your password to yourself, keep the recovery phone number current, and treat a one-time code the way you would treat the key to your front door.

You can delete your account yourself, from Settings, without asking anyone. Deletion removes the account, your profile and your content, together with any saved card and your conversations with support; section 9 of the Privacy Policy says exactly what is kept afterwards, and why.

4. Your content, and the licence you give

You keep ownership of everything you create on Sebairo: posts, comments, messages, photos, video, live streams and their replays, listings, job posts, notes, memories, workspace records and business pages. Sebairo does not acquire your copyright and does not claim it.

To show your content back to you and to the people you sent it to, the service needs permission to handle it. You therefore grant Sebairo a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit and display your content, and to adapt it for technical purposes — transcoding a video, making a thumbnail, resizing an image, building a search index over your own notes.

The licence is bounded by audience

It permits only what is needed to run the service as you asked for it. A private post stays private; the licence is not a route to publishing something you kept to yourself.

It ends when you delete

Delete the content, or the account, and the licence ends with it. Two ordinary exceptions survive: copies other people already received and kept, and records Sebairo must retain to comply with the law.

Calls are not recorded

Voice and video calls are carried, not recorded. Where a live-stream host deliberately creates a replay, that replay is the host's content and this section applies to it like any other post.

Feedback is different

If you send a suggestion about the product itself, Sebairo may act on it without owing you anything for it. That is the only category of thing you send where the answer is not “it is yours”.

5. What Sebairo provides — and what it is not

Sebairo provides software and hosting. It is deliberately not several things people sometimes assume a super-app must be, and assuming wrongly is expensive, so here they are.

Not a bank

The SBX Wallet is a balance inside a product, not a deposit account. It earns no interest, is not protected by any deposit guarantee scheme, and is not a payment account you can use outside Sebairo.

Not a party to your sales

A Marketplace sale is a contract between a buyer and a seller. Sebairo introduces the two of you and takes no payment for the sale — there is no checkout, and it never holds your money. The Commerce Terms set out what that means in detail.

Not your employer, and not theirs

Job posts, applications, contracts and payroll records in a workspace belong to you and the other party. Sebairo is not a party to an employment relationship formed through it and takes no responsibility for one.

Not an adviser

Nothing in the app is legal, medical, tax or financial advice, however confidently it is phrased.

Not end-to-end encrypted

Traffic is encrypted in transit and storage is encrypted at rest, but messages are stored in a form the service can read. That is what makes moderation possible and what makes a lawful order enforceable. If you need end-to-end encryption for a particular conversation, use a tool built for it and do not assume Sebairo is one.

Not guaranteed to be available

Sebairo is offered without an uptime commitment. Features are added, changed and occasionally removed. Where a change would materially reduce something you already pay for, you get reasonable notice.

Sebairo records diagnostic information about faults and about what the app was asked to do, so that defects can be found and fixed. This is part of providing the service and it is not optional, but it is deliberately narrow: it records that something was attempted and how it ended, never the words you wrote, the message you sent or the text you searched for. What it covers, what it excludes, and how long it is kept are set out in sections 2, 3 and 9 of the Privacy Policy.

6. The SBX Wallet

The wallet holds one balance: SBX credits. Prices inside Sebairo are shown in SBX, and 1 SBX is 100 credits.

Credits

Prepaid value you buy, or that your plan grants, spendable only on Sebairo's own services — a paid plan and advertising. Credits are not money: they cannot be withdrawn, sent to another person, exchanged for cash or used outside Sebairo, and they earn no interest.

Buying credits

Credits are bought through Google Play, at the price Google Play shows you in your country. Google is the merchant for that purchase: it takes the payment and applies any tax that is due, and Sebairo never sees your card. The credits reach your balance once Google Play has confirmed the purchase, and always at the price shown to you before you confirmed it.

Refunds

A refund of a credit purchase is handled by Google Play, under Google Play's own refund policy. Where Google Play refunds a purchase, the credits it bought are removed from your balance. Sebairo itself does not refund credits, except where the law requires it or a charge was Sebairo's error.

7. Subscriptions and billing

Paid from your credits, until you cancel

A paid plan is paid from your credits balance and renews from it at the end of each period until you cancel. You can cancel at any time: you keep the plan until the end of the period you already paid for, drop back to Free afterwards, and your data stays where it is. If your balance cannot cover a renewal, the plan ends at the end of the paid period in the same way.

Switching plans

Move to a different plan and the unused part of your current period is returned to your balance as credits before the new plan is charged.

Price and feature changes

Plan pricing and contents can change with reasonable advance notice, and a change applies from your next billing period — never retroactively to a period you already paid for.

Prices and tax

Plan prices are shown in SBX. The credits themselves are bought through Google Play at the price Google Play shows in your country, and any tax that applies to you is shown by Google Play before you confirm.

If something goes wrong with a credit purchase — charged twice, or credits that did not arrive — send the order number from your Google Play receipt to support@sebairo.com and it gets looked into; a refund of the purchase itself is Google Play's to make. If a plan was charged to your balance wrongly — after you cancelled, or twice — write to the same address and it gets fixed. Statutory cancellation and refund rights, where you have them, are not limited by anything in this section.

8. Workspaces, business pages and other people's data

A workspace runs a company: projects, tasks, customers, inventory, invoices, staff records. That means it holds information about people who never agreed to these Terms, and that changes who is responsible for what.

The workspace owner decides

Whoever owns a workspace controls its data, its members and their permissions, and can remove a member's access at any time. Work created inside a workspace belongs to the workspace, not to the member who typed it.

You are responsible for what you put in

If you load customer records, employee details or anyone else's personal data into a workspace, you are the one who must have the right to hold it and who must meet the data-protection duties that come with it. Sebairo processes it on your instructions and does not vouch for your basis to collect it.

Business pages are public by design

A business page, a Marketplace listing and a job post exist to be found. Everything on one is public — that is the point of it — so keep personal details out of a shop front.

Leaving a workspace

Deleting your personal account does not delete a workspace you were a member of, or the company records inside it. Those belong to the workspace and survive your departure.

9. Advertising

Businesses can pay to reach people on Sebairo. A campaign is paid for in advance from the advertiser's credits balance and spends that budget down as impressions and clicks are delivered; it cannot spend more than was put into it.

An advertiser is responsible for the content, the claims and the legality of its ads, and ads are subject to the Acceptable Use Policy and to moderation exactly like any other content. Advertisers buy reach; they do not receive your personal data, and Sebairo does not sell it to them.

10. Moderation, suspension and appeal

Sebairo carries content that other people create, and the Acceptable Use Policy defines what is not allowed here: harassment, threats and hate, sexual content involving minors, intimate images shared without consent, fraud and scams, illegal and dangerous content, spam and impersonation. There is no tolerance for objectionable content or for people who abuse others. Content that breaks the policy is removed, and the account behind it can be restricted, suspended or terminated.

Anyone can report a post, message, listing, stream or profile from where they see it, and anyone can block another person, which stops that person contacting them and removes their content from what they see. Reports go to a queue that staff review, and the person reported is never told who reported them.

Reviewers can remove content, restrict features, and suspend or terminate accounts that breach these Terms or the Acceptable Use Policy. Every one of those actions is written to an audit log with a reason, because powerful actions that leave no trace are how small problems become scandals.

If you think an action against you was wrong, appeal. Write to support@sebairo.com with [Appeal] in the subject line, say what was removed or restricted and when, and say why you think the decision is mistaken. A human reads it and answers.

11. Ending the agreement

You may stop using Sebairo whenever you like, and may delete your account permanently from Settings without asking permission.

Sebairo may suspend or terminate your access for a material or repeated breach of these Terms or the Acceptable Use Policy, where the law requires it, or if the service is discontinued — with reasonable notice where that is practicable. A suspension for suspected fraud can be immediate, because notice would defeat the point.

What survives the end of the agreement: any licence needed to keep lawful records, sums already owed in either direction, the liability limits, and the governing-law clause.

12. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under the law of England and Wales — including liability for death or personal injury caused by negligence, and liability for fraud. If you use Sebairo as a consumer, your statutory rights are not affected by anything here.

Subject to that, the service is provided as it is. Sebairo is not liable for content posted by users, for what happens between a buyer and a seller, for loss of profit, business or goodwill, or for losses that were not a reasonably foreseeable result of a breach by Sebairo.

Total liability to you in connection with the service is limited to the greater of the amounts you paid Sebairo in the twelve months before the claim arose, and £100.

13. Governing law and general terms

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over disputes arising from them. If you are a consumer resident elsewhere, you also keep the mandatory protections and the courts of your country of residence.

These Terms are the whole agreement between you and Sebairo about the service. If a court finds one clause unenforceable, the rest stays in force. Sebairo not enforcing a right on one occasion is not a waiver of it. You may not transfer your rights under this agreement to someone else; Sebairo may transfer its rights to a successor of the business, and you keep the same terms if it does.

14. Changes to these Terms

These Terms change as the service does. A material change is announced in the app or by another reasonable means before it takes effect, and every change — material or not — is logged with its date on the changes page. Continuing to use Sebairo after a change takes effect means you accept the updated Terms; if you do not, delete your account before that date.

Questions about anything in this document go to support@sebairo.com. If you find a place where these Terms describe the platform inaccurately, say so and the wording is corrected — and the correction is itself logged.