Commerce Terms

1. Sebairo takes no payment for a sale

That is a deliberate design, not a missing feature. The Marketplace works the way a classifieds board works: it introduces people who want to trade and then gets out of the way.

Three consequences follow, and they are the reason this section is first:

• Sebairo never holds your money. It cannot, because it never receives it. There is no balance sitting in the middle of your sale.
• Sebairo cannot refund you. A refund can only come from the person you paid. Sebairo has no payment to reverse and no account to reverse it from.
• There is no order to track. Sebairo keeps no record of your sale, its price, its state or its delivery, because it was never part of it.

Sebairo does charge for its own services — SBX credits, bought through Google Play, from which a paid plan and advertising are paid — under the Terms. None of that has anything to do with a sale between two people on the Marketplace: no payment for a sale runs through Sebairo, and the buyer and the seller settle between themselves.

There is also no Sebairo commission or listing fee on a Marketplace sale. There is nothing for a commission to be taken from.

2. Who the contract is between

When you buy something you found on Sebairo, the contract of sale is between you and the seller. Sebairo is not the seller, not the importer, not the manufacturer, not an agent for either side and not a party to that contract.

This has a real consequence: your route for a faulty item, a late delivery or a wrong description is the seller, and your statutory rights as a consumer run against the seller. They do not run against Sebairo, which sold you nothing.

If the seller is a business, that business's own terms, returns policy and legal duties apply to your purchase. Ask for them before you pay.

3. If you sell

You must have the right to sell it

You own the item or are authorised to sell it, it is not counterfeit or stolen, and it is not on the prohibited list in the Acceptable Use Policy.

The listing must be true

Describe what you are actually selling — condition, quantity, dimensions, what is included, what is not. Photographs must be of the item or an accurate representation of it. State the price, and any delivery cost or delay, in the listing rather than revealing them once someone is interested.

You must deliver what you agreed

Whatever you and the buyer settle on — collection, delivery, a date — honour it, or tell them promptly if you cannot. Taking someone's money and not delivering is fraud, and Sebairo is not able to get it back for them.

Your legal duties are yours

Consumer law, distance-selling and cancellation rights, product safety, labelling, licensing, import and export rules, and tax on what you earn are your responsibility. Sebairo does not verify your licences, does not process your sales and does not collect or remit your taxes.

You are the trader

If you sell in the course of a business, you must identify yourself as a business to buyers. Presenting a business sale as a private one to escape consumer-law duties is a breach of these terms.

Handle buyer data properly

An address or a phone number is given to you to complete one sale. Do not use it for anything else, do not add buyers to a marketing list without consent, and do not keep it longer than you need.

4. If you buy

• Read the listing, and ask the seller anything that is unclear — that is what the message thread is for, and a seller who will not answer questions has told you something.
• Agree the price, the delivery or collection arrangement and the timing before you pay anything.
• Judge the seller for yourself: their profile, how long the listing has been up, the reviews on it, and whether the deal is too good to be true.
• Keep the conversation on Sebairo until you have decided. A thread here is something you can report and something moderation can read; a chat moved to another app on the first message is not.

5. Paying safely, when Sebairo is not in the middle

Because the payment is between you and the other person, the protection you get is the protection your payment method gives you. That is worth choosing deliberately.

• Paying in person, on collection, once you have seen the item, is the safest arrangement for most private sales.
• A payment method with its own buyer protection gives you a route to dispute a payment. Cash, a bank transfer to a stranger and a gift-card code generally give you none.
• Never pay a deposit to hold an item for someone you have not met and cannot verify.

6. When a sale goes wrong

Be clear about what Sebairo can and cannot do here, because it changes what you should do first.

1. Message the seller. Most problems are a delay or a misunderstanding and end here.
2. If that fails, use whatever recourse your payment method gives you — a card chargeback, a payment provider's dispute process. This is your route to your money, and it is the only one. Sebairo cannot return a payment it never received.
3. Report the listing, the seller or the conversation from the app. That goes to the same moderation queue as everything else and is how a fraudulent seller is removed from Sebairo — but it is a moderation action, not a refund.
4. If you have been defrauded, report it to the police or your national fraud-reporting body. Sebairo will respond to a lawful request for what it holds; see Law Enforcement.

Sebairo does not adjudicate the merits of a sale, does not guarantee an outcome, and does not compensate a buyer or a seller for one that went wrong. What it does is act on reports, remove listings and sellers that breach these terms, and keep the record of what was posted.

7. What Sebairo may do

• Remove a listing that breaches these terms or the Acceptable Use Policy.
• Suspend a seller's ability to list, or an account entirely.
• Decline to carry a category of goods at all, with or without a prior warning to sellers of that category.
• Remove a review that breaches the Acceptable Use Policy.

Each of those actions is recorded with a reason and can be appealed to support@sebairo.com with [Appeal] in the subject line.

8. Responsibility and its limits

Sebairo does not inspect goods, verify sellers, check licences, test product safety, or guarantee that an item is as described or that it exists. It is not liable for the quality, legality, safety or delivery of anything sold through a listing, nor for a payment made between two people who found each other here.

The overall liability limits in section 12 of the Terms apply to everything in this document. Nothing here excludes liability that cannot lawfully be excluded, and if you buy as a consumer, your statutory rights against the seller are untouched.