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Ads Manager

Why did my campaign stop running?

Updated: 2026-08-27

A campaign stops for one of four reasons. Check them in this order:

  1. Your wallet could not cover delivery. Ads are charged from your SBX wallet as they deliver, and when the balance can't cover more delivery, the campaign pauses automatically. Top up your wallet and set the campaign back to active.
  2. The daily budget was reached. Once a day's budget is spent, delivery stops until the next day, then resumes on its own. A campaign that goes quiet every evening and comes back every morning is a daily budget working as intended.
  3. The schedule ended. A campaign shows Completed when its end date passed or its whole budget was spent — it did its job. Raise the budget, extend the dates or create a new campaign.
  4. You paused it. Ads stop the moment a campaign is paused. Check the campaign's status and the ad's hide/show toggle, and resume when you are ready.

Stopping never loses anything: the spend so far, the results and the settings are all kept, and you never pay for undelivered views or clicks.

Keep reading

How ad billing works
Ads Manager · Ads are paid for from your SBX wallet as they are delivered — you are never charged the whole budget up front. Credits are used first, then your cash balance.
Budget, daily budget and campaign statuses
Ads Manager · A campaign's budget is the most it will ever spend. You are charged from your SBX wallet as the ad is delivered, never up front — the budget is a ceiling, not a payment.
A charge in your wallet looks wrong
Wallet, subscriptions & payments · Start with your wallet history. Every credit and debit is recorded there with a description and a reference, so it shows exactly what each charge was for.
What's the difference between credits and cash in my wallet?
Wallet, subscriptions & payments · Your SBX Wallet holds two balances: credits and cash. Credits are SBX you bought or received as a bonus — you can spend them in Sebairo, but not send or withdraw them. Cash is SBX other people sent you — you can spend it, send it to someone else, or withdraw it.
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