Wallet, subscriptions & payments

A charge in your wallet looks wrong

Updated: 2026-09-29

Start with your wallet history. Every credit and debit is recorded there with a description and a reference, which shows what each charge was for.

Two things are paid from your wallet: plan payments and advertising. A plan charge names the plan and appears once per period. An ad charge appears when you add budget to a campaign. It moves credits onto the campaign, and unspent budget can be returned to your wallet at any time with Refund unspent.

A credits purchase that did not arrive

A Google Play payment that is still processing shows as pending, and the credits arrive when it clears. If Google Play confirmed the charge but Sebairo could not yet verify it, delivery is retried automatically. If the credits still cannot be delivered, Google Play refunds the charge.

Refunds

Google Play refunds credit purchases under its own rules. Request a refund from your Google Play order history. When Google Play refunds a purchase, the credits it bought are removed from your wallet. A plan payment is not refundable, but switching plans returns the unused part of the current period as credits.

If something still looks wrong, email support@sebairo.com and include the reference from your wallet history so we can find the exact record.

Keep reading

Buying credits for your wallet

Wallet, subscriptions & payments · Credits are bought through Google Play from the Top up button in your wallet. Google Play shows each pack's price in your currency, and that is the price you pay. Google Play is the merchant for the purchase.

Credits and your wallet balance

Wallet, subscriptions & payments · Your wallet holds one balance, in credits. 100 credits equal 1 SBX, and prices inside Sebairo, such as a plan or an ad budget, are shown in SBX. Money that other people pay you does not go into the wallet.

How ad billing works

Ads Manager · This article explains how ads are paid for. Ads are prepaid from the credits in your wallet: you add budget to a campaign, which moves credits from your balance onto it, and the campaign spends them as your ad is shown or clicked.

How subscription billing works

Wallet, subscriptions & payments · A plan is paid from the credits in your wallet and renews from them, monthly or yearly depending on the billing you chose, until you cancel. Each plan's price is shown on the Plans screen, and you need that many credits in your wallet when you subscribe.

Why did my campaign stop running?

Ads Manager · A campaign stops for one of the reasons below. Check them in turn:

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