What to do when a buyer says something went wrong
This article explains what to do when a buyer tells you something went wrong with a sale. Marketplace sales and payments are settled between buyer and seller, so the buyer contacts you in chat and the two of you resolve it.
- Read what went wrong and answer in the same chat. Many problems are a delay or a misunderstanding that you can put right.
- If the buyer is owed money, return it the way they paid you — the same transfer or payment app, or in person. Sebairo does not process the payment, so it cannot refund it.
- If you want the item back, agree in chat how it will reach you.
What the buyer can do
If you cannot agree, the buyer can dispute the payment with their bank or payment provider. The buyer can also report your listing, your storefront or the conversation to Sebairo moderation. Moderation can remove listings and accounts that break the rules, but it does not move money.
Buyers can also leave a review. You can post one public reply under it, and you can report a review that breaks the rules. A review is not removed because a seller disagrees with it.
Avoiding scams
Check your own bank or payment app to confirm a payment before you hand anything over. A screenshot is not proof of payment. Sebairo does not hold money for sales, so anyone who says Sebairo is holding a payment for you, or asks for a fee to release it, is a scammer. Report them.