Fulfil an order that has come in

When an order is paid you are notified and it appears in your storefront's orders. Arrange handover or delivery with the buyer in chat, then mark the order fulfilled when your part is done.

1. Open the order — you see the buyer's name and photo, the items and the total. There is no delivery address: Sebairo carries no shipping, so the chat is where you arrange how the item reaches the buyer.
2. Message the buyer with what to expect — where to meet, or how and when you are sending it.
3. Mark the order fulfilled once the item has genuinely been handed over or sent, not before — it is the main signal the buyer gets.

Who can act on orders

Owners and managers can mark orders fulfilled; staff can view orders but cannot act on them. If someone on your team should process orders, make them a manager.

Cancelling and refunds

You cannot cancel an order that has already been paid. If the buyer should get their money back, the refund action on their problem report is the only way money returns to them: the buyer reports the problem on the order, and you refund from the report — a real refund to the buyer's card.

A paid order reduces tracked stock automatically.