Reset a forgotten password

You can reset your password with a link sent to your account email. If your account uses a phone number, sign in with an SMS code and then set a new password.

Reset by email

1. On the sign-in screen, tap Forgot password.
2. Enter the email address on your account.
3. On the phone where Sebairo is installed, open the link that arrives and type your new password.

If the link does not open the app, copy the whole link and paste it into the recovery box on the reset screen. It completes the reset in the same way.

Only a confirmed email address can receive the reset link. If nothing arrives, check that you entered the address you signed up with, and look in your spam folder.

Reset with your phone number

1. On the sign-in screen, choose to sign in with an SMS code instead of a password.
2. Enter the code sent to your number.
3. When the app prompts you, set a new password.

Sebairo staff cannot see or tell you your password. Any message asking for your password or a one-time code is not from Sebairo.

If you can no longer reach the email address or phone number on your account, write to support@sebairo.com from an address you control and describe the situation.