Workspaces & teams

Who can answer your customers?

Updated: 2026-08-27

Messages from customers arrive in your company's customer inbox. The owner can always answer, and so can team members the owner has allowed to handle customers. Handling customers is a per-member setting — members don't get it automatically, and guests never see the customer inbox.

Replies go out as your business: the customer sees the company's name and logo, not which person replied, and the whole exchange stays in one continuous conversation however many people work on it.

The owner turns customer handling on or off for each member. Give it to the people who should speak for the company, and switch it off when that changes — no role change needed.

When someone is removed from the workspace, they lose the inbox along with everything else. There is no shared company login for anyone to keep.

The inbox itself gives the team tools for working together — assigning conversations, statuses, priorities, labels and internal notes.

Keep reading

Managing conversations in the customer inbox

Business Hub · The customer inbox holds your company's conversations with customers. Each customer has one conversation with your company, created the first time they message your public page — a client record is added to your client list at the same moment.

How do I invite someone to my workspace?

Workspaces & teams · Team members join a workspace by invitation: you send an invite, and the person becomes a member only when they accept. They can also decline.

Your company's public page

Business Hub · Your company has one public page in the Business Hub. It shows your cover and logo, name and tagline, an about section, an address, contact actions, your catalogue of products and services, and your open jobs. It starts as an unpublished draft and becomes public when you publish it.

Roles, permissions and apps in a workspace

Workspaces & teams · A workspace has four roles — owner, admin, member and guest. Owners and admins can do everything; what members and guests can do is set per app: view, create, edit, delete and approve are decided separately for each module.

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