Changing or cancelling your subscription
This article explains how to cancel your plan, switch to another plan or turn renewal back on. You can do any of these at any time from Plans. Cancelling keeps the time you have paid for, and switching returns the time you have not used.
Cancelling
- Open Plans and cancel your plan.
- You keep the plan until the end of the period you paid for. Renewal is switched off, so no more credits are taken.
- To keep the plan, tap Turn renewal back on from the same screen before the period ends.
When the period ends, the paid business tools switch off and your account returns to Free. Chats, calls, the feed, the Marketplace, Jobs and workspace basics continue as before.
Switching plans
Tap Switch to this plan on the plan you want. The unused part of your current period is returned to your wallet as credits, the new plan is paid in full from your credits, and its period starts immediately. The confirmation shows both amounts before you pay.
Refunds
Plan payments are not refundable, except for the unused time returned when you switch plans. Cancelling does not refund the rest of the period. You keep the plan until it ends.
Cancelling or switching does not affect the rest of your wallet. Credits you did not spend on the plan stay in your wallet.
If a renewal cannot be paid
If your wallet cannot cover a renewal, the plan ends at the end of the period and your account returns to Free. Nothing is charged. Once you have added credits, subscribe again from Plans.