What is the Business tab in Chats?

The Business tab in Chats gathers every conversation connected to a company, kept separate from your personal chats so work and personal messages never bury each other. It holds:

• Your conversations with companies — for example about an order — from your side as a customer.
• Your HR conversation, if a company on Sebairo employs you.
• If you are on a company's team: its customer conversations and its team groups.

Each row carries the same unread counter as your personal chats, and marking a conversation read works the same way.

Handling customers for a company

Along the top are status filters — open, pending, resolved, all — and the tab opens on open: the list of customers actually waiting. Each row shows who is waiting, for how long, and any labels or assignment your team has set, so you can triage without opening anything.

Tapping a row opens a normal chat screen. The staff-side extras — status, priority, assignment, internal notes — sit around it and are never visible to the customer.

Answering customer conversations is limited to the company's owner and the members the owner has allowed to handle customers.

If you are on more than one company's team, the tab shows all of them together and labels each row with its company; you can narrow to a single company when you want to focus on it.