Chats & calls

The Business tab in Chats

Updated: 2026-09-29

This article explains the Business tab in Chats. It gathers every conversation connected to a company, separate from your personal chats. It holds:

Your conversations with companies as a customer, for example about an order.
Your HR conversation, if a company on Sebairo employs you.
If you are on a company's team: its customer conversations and its team groups.

Each row carries the same unread counter as your personal chats, and marking a conversation read works the same way.

Handling customers for a company

Status filters run along the top: open, pending, resolved and all. The tab opens on open, which lists the customers who are waiting. Each row shows who is waiting, for how long, and any labels or assignment your team has set.

Tap a row to open the chat. Status, priority, assignment and internal notes appear around it and are visible only to your team.

Only the company's owner and the members the owner has allowed to handle customers can answer customer conversations.

If you are on the team of more than one company, the tab shows all of them and labels each row with its company. You can filter to a single company.

Keep reading

Customer chats and team groups

Chats & calls · The Business tab has two kinds of conversation. A customer conversation is between your company and one person outside it. The team group is where colleagues talk to each other. Check which one you are typing in before you send.

Managing conversations in the customer inbox

Business Hub · The customer inbox holds your company's conversations with customers. Each customer has one conversation with your company, created the first time they message your public page. A client record is added to your client list at the same time.

Who can answer your customers

Workspaces & teams · Customer messages arrive in your company's customer inbox. The owner can always answer, and so can members the owner has allowed to handle customers. Handling customers is a per-member setting that members do not get automatically. Contractors never see the customer inbox.

The HR conversation

Hiring & contracts · Hiring messages and employment contracts are delivered in a private one-to-one chat between the company and the candidate, called the HR conversation. It is separate from the company's customer conversations and from the team group.

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