Hiring & contracts

The HR conversation

Updated: 2026-08-27

Hiring messages and employment contracts are delivered in a private one-to-one chat between the company and the candidate — the HR conversation. It is separate from the company's customer conversations and from the team group.

The HR conversation carries the company's name, so from the candidate's side they are talking to the company. On the company's side it is visible to the workspace's admins and HR managers — ordinary members cannot see it.

HR conversation vs customer inbox

The customer inbox is where people talk to your company as customers, and it is answered by the owner and the members allowed to handle customers. Keep employment matters — offers, contracts, salary — in the HR conversation, and orders and service questions in the customer conversation.

Both kinds of company conversation appear under the Business tab in Chats, separate from your personal chats.

If you want someone to handle recruitment without making them an admin, use the workspace's HR permissions — the hiring pipeline and HR conversations are available to owners, admins and members with HR permission.

Keep reading

How employment contracts work

Hiring & contracts · When you mark an applicant as hired, Sebairo generates an employment contract and sends it to the candidate in a private one-to-one chat. The contract is built from the job post — the company, the position, the employment type, the workplace arrangement, and the salary from the job's salary details.

Managing conversations in the customer inbox

Business Hub · The customer inbox holds your company's conversations with customers. Each customer has one conversation with your company, created the first time they message your public page — a client record is added to your client list at the same moment.

Customer chats and your team group: the difference

Chats & calls · The Business tab holds two kinds of conversation: customer conversations, between your company and one person outside it, and your team group, where colleagues talk to each other. Knowing which one you are typing in is the one mistake worth avoiding.

Signing an employment contract

Jobs & hiring · When a company hires you, the employment contract arrives in a private one-to-one chat between you and the company. You sign it by typing your full name — or you can decline. Only you can sign your contract.

Roles, permissions and apps in a workspace

Workspaces & teams · A workspace has four roles — owner, admin, member and guest. Owners and admins can do everything; what members and guests can do is set per app: view, create, edit, delete and approve are decided separately for each module.

Was this article helpful?

Still need help?

From the app: Settings → Help & Support, or write to our team directly.